Call: 202-661-5005 | Email: membershipservices@washvalor.com



All Gridiron 365 Club members will receive a Valor Membership Pass for entry for Valor games at Verizon Center. All tickets for the season will be pre-loaded onto the card. Members will also continue to enjoy access to all the functionality of your online Account Manager completely free of charge, including accessing your mobile tickets for entry, transferring your tickets or selling them online.

Accessing Verizon Center

  • 1. At the Gate, Gridiron 365 Club Members can do either of the following:

    Go Mobile!

    Visit the Monumental Sports Account Manager on your mobile phone to view, transfer or sell your Valor tickets. When entering Verizon Center, show your mobile tickets to the attendant to be scanned for entry into the arena.

    Valor Membership Pass or Credit Card

    A Valor Membership Pass or a credit card can be used for entry into Verizon Center. Please note: tickets are automatically loaded onto your Valor Membership Pass. To transfer tickets to a credit card you will need to visit Monumental Sports Account Manager or call your Membership Services Manager.

  • 2. Inside Verizon Center
    Seat Locator Tab
    After your Monumental Membership Pass or your Mobile Ticket QR code is scanned, you will then receive a separate seat locator tab for each of your seats. Use your Seat Locator Tab to access your seat location and redeem loaded ticket amounts at participating Verizon Center concession stands.

HOW TO USE DIGITAL TICKETING


Monumental Sports Account Manager


You have 24-hour access to managing your tickets online at Monumental Sports Account Manager. Simply log on using your account number/email and your password. Using Monumental Sports Account Manager, you can forward tickets to family/friends/clients, or sell them using Ticketmaster Ticket Exchange. Log on to Monumental Sports Account Manager to see all of your ticket management tools in one place. Monumental Sports Account Manager is also available to access on mobile devices via your mobile browser. Through your mobile device you have access to view your tickets for entry to Verizon Center, as well as transferring them to family/friends/clients. If you don't know your password or need any assistance with the process, your dedicated Membership Services specialist can help answer all of your questions or handle requests. Monumental Sports Account Manager is the central location for all your Monumental Sports ticketing needs! Use Monumental Sports Account Manager to access and manage your tickets for the Capitals, Wizards, Valor, Brigade and Mystics in one convenient location.

How to Use Mobile Ticketing



  1. Go to www.washingtonvalor.com/tickets on your mobile device
  2. Access the Monumental Sports Account Manager by selecting the Account Manager Icon in the drop down menu.
  3. Log in to Account Manager using your account number or email address.
  4. Select the appropriate game.
  5. Select "View Your Tickets" from the drop down menu, and choose the seats you want to see.
  6. Mobile ticket QR codes will appear for the selected seats - present these to the Verizon Center Attendant to scan at the gate.
  7. Once, scanned, you will receive a seat locator tab for each of your scanned seats.

DIGITAL TICKETING FAQs

  1. HOW DO I USE MY DIGITAL SEASON TICKET CARD?
    Use your Valor Membership Pass just like you would a normal ticket. Present your card to the attendant when you arrive at Verizon Center and they will swipe it or scan the barcode on the back. You will receive a seat locator tab with detailed seat information for each location on your account. You can then enter the building as normal with your guests. Please note all seats for the event you are attending will print once the card is swiped or scanned.

  2. I HAVE CONCESSION CREDIT HOW DO I ACCESS IT?
    For full season-ticket members, your concession credit is pre-loaded onto the seat locator tabs that print after your Valor Membership Pass, Mobile QR code, or Credit Card is scanned. If you have purchased a single-game or promotional ticket that includes concession credit it will be loaded on the barcode of your printed ticket or seat locator tab. Simply present your ticket or seat locator tab at participating concession stands to access your credit.

  3. WHAT IF I WANT TO GIVE TICKETS TO FRIENDS/FAMILY/CLIENTS AHEAD OF TIME?
    Your guests will require their own ticket to enter Verizon Center. Prior to the game you can forward their seats to them by logging on to your account at Monumental Sports Account Manager. The recipient will be able to store them on a credit card or use their mobile phone to access them.

  4. IS THERE A COST TO FORWARD A TICKET?
    No, it's free! Valor full season-ticket members can forward their season tickets free of charge using Monumental Sports Account Manager.

  5. WHAT HAPPENS IF I LOSE MY CARD OR IT GETS STOLEN?
    If your Valor Membership Pass is lost or gets stolen, please contact your Membership Services specialist immediately. Your card will be deactivated and will no longer be able to gain entry to Verizon Center. A replacement card will be re-issued for you to use the remainder of the season.

  6. I SPLIT TICKETS WITH MY PARTNERS. HOW DOES IT WORK IF I ONLY HAVE ONE CARD FOR ALL OF MY SEATS?
    You will be provided one Valor Membership Pass that is valid for all seat locations on your account for all teams. Use ticket forwarding on Monumental Sports Account Manager to send your split partners their tickets.

  7. WHAT IF I WANT TO SELL MY TICKET?
    You can list your ticket for sale through Ticketmaster Ticket Exchange, the preferred resale outlet of the Washington Valor. Once the system is made available, you can access Ticketmaster Ticket Exchange online via Monumental Sports Account Manager*.

    *Please note: the only way to access proceeds from sold tickets immediately is to select the direct deposit option. If the seller credit option is selected, funds will be held in your Washington Valor account. These funds may be used for future ticket purchases through the Washington Valor or applied to your season-ticket invoice for the following season. No refunds will be issued on seller credit to your team account. For more information on these options please contact Valor Membership Services at 202-661-5005 or membershipservices@washvalor.com.

  8. WHAT IF I HAVE A TICKET FOR A PREMIUM SEATING AREA?
    Our premium seating areas include our VIP Row A, VIP Row B, and VIP Rows C-D seats and other select VIP sections. If you have seats in any of these areas, your printed ticket or seat locator tab will indicate you have access to these areas.

  9. CAN I ENTER THE VERIZON CENTER BY SHOWING MY TICKETS ON MY PHONE?
    Yes! Mobile ticketing is available. You can access Monumental Sports Account Manager via the browser on your smartphone. Each mobile ticket will display with a Square QR code which can be scanned for entry into Verizon Center.

  10. CAN I ALSO ACCESS MY CAPITALS, WIZARDS, BRIGADE OR MYSTICS TICKETS ONLINE?
    Using Monumental Sports Account Manager you can access your tickets for all five teams in one convenient location. Monumental Sports Account Manager is your central location for all Monumental Sports tickets!

STEP-BY-STEP GUIDES

TRANSFER YOUR TICKETS


  1. Select "Manage My Tickets."
  2. Select the appropriate game.
  3. Click on "Transfer Tickets" on the top bar.
  4. Select the appropriate game.
  5. Choose the seats you want to transfer.
  6. The Tickets you've selected are now stored in your queue in the upper right. You can now select additional games or seats, or continute the process of transferring your tickets.
  7. Enter your recipient's information, and click "Add". Your recipient is now stored in your contacts, and you can select them form Ticket Transfer.
  8. Confirm all of your ticket transfer details and click "Complete Transfer."
You will receive an email confirming that you have successfully transferred your tickets. Please note: you are unable to have tickets you have transferred sent back to your account after the recipient has accepted the offer.

 

 

MOVE YOUR TICKETS TO A CARD


  1. Select “Manage My Tickets”.
  2. Select the appropriate game.
  3. Click on "Move to Card" on the top bar.
  4. Choose the seats you want to transfer to paperless.
  5. The tickets you've selected are now stored in your queue in the upper right. You can now select additional games or seats to continue the process of transferring your tickets to a card.
  6. Choose to send your tickets to a single card or multiple cards.
  7. Use either an existing credit card, or enter a new credit card to utilize.
  8. Click the "complete transfer" button to finish transferring your tickets to your card.
  9. You will receive an email confirming that you have transferred your tickets to your card.
Click to view full size

 

ACCEPTING A TRANSFERRED TICKET


  1. Select "Click Here to Accept Tickets" in the transfer offer email.
  2. Create an Account or Login to Monumental Sports Account Manager.
  3. Agree to the Terms and Conditions.
  4. Select the "Accept" button and then select the "Complete Transfer" button to claim your tickets.
  5. Select the "View Event" button.
  6. Choose the event for the tickets you want to manage.
  7. Select "Manage my Tickets" to choose your delivery method (view via mobile or move tickets to a card).
You will receive an email confirming the transfer has been completed.

 

SELL YOUR TICKETS


  1. Select "Manage My Tickets".
  2. Select the appropriate game.
  3. Select "Sell on Ticketmaster Ticket Exchange".
  4. Choose the seats you want to sell.
  5. The tickets you’ve selected are now stored in your queue in the upper right. You can now select additional games or seats or continue the process of posting your tickets for sale.
  6. You will be given the option to set your selling price, price controls, and expiration date.
Your tickets are now for sale on the Ticketmaster Ticket Exchange. And when someone buys them, you get automatic account credit or direct deposit into your bank account, worry free!

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